I cancelled my mom's telephone service with Windstream today. I was talking to a wonderful customer service representative named Mark. I had been trying to keep my emotions under control but it became so difficult. He was so nice and I just began to cry.
He asked me if I were okay and I said my mom can't have a phone in her room because it is to disturbing for her...she can't rest... she can't stay peaceful (I didn't tell him this but the telemarketers kept calling and it's just too much for her). I began to cry and he said, "It's gonna be okay. You just cry."
He asked me what my favorite memory of my mom was. I told him that I had soooo many. I told him my mom was very kind and very sweet and she loved her kids. He said those sound like wonderful memories.
He then told me about his great grandma who raised him. All of her children and grandchildren had died and Mark was the only one left in her family. She had gotten sick and he took her to the hospital the day before his 30th birthday (his b'day was on October 5, 2008). He said "Grandma, you can't leave me on my birthday." He said she didn't pass away until October 21, 2008. He believes she did that so that he would not have the sadness of her leaving on his birthday.
Mark then began to tell me about what an extraordinary woman she was. She used to shop at a lot of thrift stores. She loved to by their plates. She would purchase a lot of them...they were only ten cents a piece... that was a deal!
But she had another reason for buying a lot of plates. Whenever she became angry with anything she would go to the back of her house where a back porch or something like that was and she would take a bunch of plates with her. She would then proceed to break as many plates as it took to get over her "anger"! Talk about anger management... She left a broom and dustbin in the area. She would clean up her "anger" mess and throw it away.
Well, I just started laughing and crying at the same time. That was just the most perfect thing for him to say and for me to hear. Mark was so awesome; so caring; so "there" for me. Thank the LORD GOD ALMIGHTY for Mark the customer service representative at Windstream!!!
He said some other kind words like, She is going to be so much better and will always be looking down to cheer her kids on. He said, "My grandma got a new job after she passed... she is still looking after me!!" He said sometimes he finds hints of her in various places and that will happen to me too. Nice way to put it. Encouraging perspective. So much more was said...
Anyway, I have to thank You Father for letting the perfect person end another chapter regarding my mom.
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